Privacy Policy
How we handle your personal data, and the rights you have over it.
M Electrical takes the protection of your personal data seriously. This policy explains what we collect when you use this website or contact us, why we collect it, how long we keep it and what rights you have. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Who is responsible for your data
The data controller for this website is M Electrical, Ferndown, Dorset, BH22 8RG.
You can reach us by telephone on 01202 730 278 or by email at info@melectrical.net. Our Data Protection Officer is Vincent McConnell, contactable at the same address.
General use of this website
When you visit melectrical.net, our hosting provider automatically records technical information in server logs. This may include your browser type and version, your operating system, the page that referred you, your IP address and the time of access. This information is not linked to you personally. We use it to keep the site running correctly and secure, and it is retained only for as long as necessary for those purposes.
Contact forms and enquiries
When you submit the enquiry form on this site, or contact us by telephone or email, we collect the details you give us — typically your name, email address, telephone number and a description of the work you need. We use this information solely to respond to your enquiry, to provide an estimate and, if you go ahead, to carry out and certificate the work.
The lawful basis for this processing is our legitimate interest in responding to enquiries about our services and, where you become a customer, the performance of our contract with you. Enquiry data is passed to our customer relationship system and to our email provider so we can reply to you; it is not sold, and it is not used for advertising.
Where we are required to issue and retain electrical certification (for example under Part P of the Building Regulations, or for landlord Electrical Installation Condition Reports), we keep records of the work and the property for as long as the relevant regulations and our insurers require.
Cookies
Cookies are small text files placed on your device by a website. This site uses only the cookies necessary to serve pages correctly and securely; we do not use advertising or profiling cookies. You can block or delete cookies through your browser settings at any time, though some parts of the site may then not work as intended.
If we introduce analytics or marketing cookies in future, this policy will be updated and consent will be requested before any non-essential cookie is set.
Third parties
We use a small number of service providers to run this website and to handle enquiries — website hosting, email delivery and our customer relationship system. These providers process data on our instructions only. We do not sell personal data, and we do not share it with third parties for their own marketing purposes.
Our website links to our Facebook page. If you follow that link, the social network’s own privacy policy applies to what happens there; we have no control over it.
How long we keep your data
We retain personal data only for as long as is necessary for the purpose it was collected for, or for as long as the law requires. Enquiries that do not lead to work are deleted once they are no longer needed. Records relating to completed work, certification and invoicing are kept for the periods required by tax, regulatory and insurance obligations.
Your rights
Under data protection law you have the right to:
- Confirm whether we process personal data about you
- Access the personal data we hold about you
- Have inaccurate personal data corrected
- Request erasure of your personal data
- Restrict how we process your data
- Receive your data in a portable format
- Object to processing based on legitimate interests
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us on 01202 730 278 or at info@melectrical.net. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk) if you believe we have handled your data improperly.
Changes to this policy
We may update this policy from time to time to reflect changes to the site or to the law. Any changes will be published on this page.